Responsible Gaming
at 99fd — Play Safe,
Stay in Control
99fd believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial pressure, or personal harm. This page outlines the tools, policies, and resources we make available to every Bangladeshi member to help them stay in control of their play at all times.
Our Commitments
How 99fd Protects Every Player
Responsible gaming is not an afterthought at 99fd — it is built into the foundation of our platform. Here are the six core principles that guide how we look after our members.
Strict 21+ Age Requirement
99fd enforces a minimum age of 21 for all members without exception. Every account is subject to age verification at registration, and additional KYC document checks — including National Identity Card verification — are carried out to prevent underage access to the platform. Players found to be under 21 will have their accounts suspended immediately.
Self-Exclusion on Demand
Any 99fd member can request a self-exclusion at any time. Self-exclusion temporarily or permanently blocks your access to the platform, preventing any further deposits or gameplay. Once a self-exclusion is active, it cannot be reversed during the exclusion period. This tool is available instantly through your account settings or by contacting support directly.
Flexible Deposit Limits
99fd allows members to set daily, weekly, or monthly deposit limits on their accounts in Bangladeshi Taka (৳). Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions. Reducing a limit, however, takes effect instantly.
Time-Out and Session Limits
Members can set time-out periods ranging from 24 hours to 6 weeks, during which the account is fully suspended. Session time reminders can also be configured to alert you when you have been playing for a set amount of time, helping you keep track of how long you have been on the platform and encouraging regular breaks.
Loss Limit Controls
In addition to deposit controls, 99fd members can set maximum loss limits over a defined period. When your net losses reach the configured threshold, no further bets or deposits are accepted until the period resets. This prevents a single session from doing disproportionate damage to your personal finances.
24/7 Support and Referral
Our support team is trained to identify signs of problem gambling and to respond with empathy and practical guidance. If you reach out — whether directly or through our automated monitoring systems — our team will point you toward the appropriate account tools or external support organisations without judgment.
Account Controls
Your Responsible Gaming Toolkit
Every tool listed below is available directly inside your 99fd account dashboard. No approval is required to activate protective measures — you are always in full control of your own limits and restrictions.
How to Access Your Controls
Log in to your 99fd account, navigate to "Account Settings", and select the "Responsible Gaming" tab. All tools — deposit limits, loss limits, time-outs, and self-exclusion — are accessible from that single page. Changes to protective settings (reducing limits, activating time-outs) take effect immediately.
Deposit Limit
Set a maximum amount in ৳ that you can deposit over a 24-hour, 7-day, or 30-day rolling period. Ideal for members who want a firm budget on their gaming spend without fully restricting access.
Loss Limit
Cap the total net losses you can incur in a given period. Once your loss limit is reached, all betting and deposit activity is paused until the period resets or you choose a lower limit.
Session Time Limit
Set a maximum continuous session duration. When you reach the limit, you will receive a notification and the option to log out. Sessions are tracked from the moment you sign in.
Time-Out Period
Take a structured break from gaming by activating a time-out of 1 day, 7 days, 14 days, or up to 6 weeks. Your account is suspended for the full duration, and no deposits are accepted.
Self-Exclusion
The most comprehensive protective tool available. Self-exclusion suspends your 99fd account for a minimum of 6 months, with the option to extend to 1, 2, or 5 years, or to make the exclusion permanent. During the exclusion window, no access, deposits, or gameplay is possible. Requests to reverse a self-exclusion before the end of the period are subject to a mandatory 7-day reflection period. We strongly encourage any member who feels gambling is negatively affecting their life to activate this feature immediately and seek professional support.
Self-Assessment
Warning Signs to Watch For
If any of the following statements resonate with your current experience, it may be time to use one of 99fd's responsible gaming tools or to speak with a support professional. Answering honestly is the first step toward staying in control.
You have spent more money on gambling than you originally planned or could comfortably afford to lose.
You have tried to win back money you lost by placing further bets, a pattern known as "chasing losses".
Gambling is affecting your work, studies, family relationships, or daily responsibilities in Bangladesh or elsewhere.
You feel anxious, irritable, or restless when you are unable to gamble or when you try to reduce your activity.
You have borrowed money, sold possessions, or used funds set aside for essential expenses (rent, food, utilities) to fund gambling.
You have been dishonest with family members or friends about how much time or money you spend gambling.
Gambling has become the primary way you manage stress, boredom, loneliness, or difficult emotions.
Getting Help
How to Take Action Today
If you recognise warning signs in yourself or someone you care about, these steps can help you take back control right away. 99fd's support team is available around the clock to assist you through every step.
Age Policy
The 21+ Rule — No Exceptions
99fd is strictly an adults-only platform. All members must be a minimum of 21 years of age to register, deposit, or participate in any games or sports betting activity on the platform. This policy applies uniformly to all players across every city in Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond.
Age is verified at the point of registration using date-of-birth information provided by the member. In addition, 99fd's KYC process requires identity document submission — typically a Bangladesh National Identity Card (NID) or passport — before any withdrawal can be processed. Documents that cannot be verified, or that suggest the member is under 21, will result in immediate account suspension.
If you believe a person under the age of 21 has access to a 99fd account — whether a family member, younger sibling, or anyone else — please contact our support team immediately at [email protected]. We take underage access extremely seriously and will act without delay.
Protecting Minors — What Parents and Guardians Can Do
Use Device-Level Parental Controls
Activate parental control software on any shared device that a minor might use. Many routers, Android and iOS devices, and Windows/Mac systems have built-in parental controls that can restrict access to gambling websites.
Keep Account Credentials Private
Never share your 99fd username or password with anyone, including family members. Your account is for your personal use only. If you suspect someone else has accessed your account, change your password immediately and contact support.
Keep bKash and Nagad Wallets Secure
Since 99fd processes deposits via bKash, Nagad, Rocket, and Upay, ensure that your mobile wallet apps are PIN-protected and that minors do not have access to your phone or wallet credentials.
Report Suspected Underage Access
Contact 99fd support at [email protected] if you believe a minor may have registered or may be using a 99fd account. We will investigate immediately and take all necessary protective action.
Our Promise
99fd's Responsible Gaming Commitment
99fd is committed to maintaining a gaming environment that is safe, fair, and genuinely entertaining for every Bangladeshi member. We continuously review and improve our responsible gaming tools to reflect best practices and to respond to member feedback. Gambling should enhance your leisure time — not define it or harm it.
We train our customer support team on responsible gaming awareness so that every interaction — whether about a technical issue or a concern about gambling behaviour — is handled with care and competence. Our monitoring systems run continuously, and accounts that show patterns consistent with problem gambling may be contacted proactively by our team.
If you have feedback on how we can improve our responsible gaming practices, or if you want to share your experience with our tools, please email [email protected]. Your input directly shapes how 99fd develops its player wellbeing framework for the Bangladeshi community.
Ready to Play Responsibly?
Return to the games you enjoy with the confidence that 99fd's responsible gaming tools are there to keep your experience safe, balanced, and fun. Explore our games, read the FAQ, or manage your account settings.
Gambling involves financial risk. 99fd is for adults aged 21 and above only. If gambling is negatively affecting your life, please use our self-exclusion tool or contact [email protected] for assistance.